Social Media Moderator

Full-Time / 09-11-2017

  • A good awareness of social media and all aspects of the digital age.
  • Excellent customer service skills and communication skills both orally and written as a lot of work is done via email or online.
  • Protect the brand image and increase the brand loyalty with our customers.
  • Review user content and escalate or flag as necessary.
  • Take the lead on the comments being made on the website as they come in and produce material for the website comments as required.
  • Being aware of the latest trends within the public domain.
  • Full responsibility for your accounts and how information is handled and gathered.
  • Measuring and creating reports to keep a track of customer feedback.
  • Keeping on top of latest trends within the public domain.
  • Understanding and promoting our brands to our customers ensuring our standards are consistently met, with a good understanding of our competitors.
  • Develop new accounts.
  • You must have excellent working knowledge of Facebook, My Space, Twitter, You Tube and other social media.


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